Shipping & Delivery

 

Shipping area:

The US only ( Exclude Hawaii， Alaska， Puerto Rico and Guam ). And we DO NOT ship to PO BOXES or APO.

 

Shipping Charge

  1. We offer FREE shipping and tax for each bike, or order amount over $99.
  2. Shipping fee $15 will be charged for order amount below $99.
  3. Change of order

 

Order cancellation

Change of address

Before shipping*

8% of the ebike cost will be charged as a processing fee.

No charge

After shipping

If your order is shipped and cannot be modified, you may reject the package and $150 will be charged as a cancellation fee.

*BEFORE we provide you with the tracking number.

 

  1. For returning with no quality problem, you will be responsible for arranging and paying for your own shipping costs for returning your item. For more information, please refer to our ‘Return & Refund Policy’.

 

 

 

Shipping time

  1. For in-stock orders, we'll provide tracking number within 1-2business days. shipping times can be affected by variable customs clearance times or public holidays and couriers will limit their operation at these times. Normally, service will resumes immediately after each holiday. 
  2. A shipping confirmation email with tracking number will be sent to your email once the order has shipped. It can take a few days to follow order shipment before the Tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later or contact us.
  3. Shipping time depends on the distance from warehouse, we will indicate when there are a large quantity of orders.
  4. Please allow 7-14 business days for your shipment to arrive to your address.All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.

 

Shipping carriers

We always use FedEx and UPS for transportation. And SIGNATURE is needed when delivered by FedEx.

If you are planning to use any third-party shipping, we cannot provide ANY additional shipping information or documentation.

 

Deliver information

1 . SIGNATURE is required when delivered by FedEx.

2 . If you haven't received the bike, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days, we will help you solve this. Otherwise, after 3 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.

3 . Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.