Please go the this link : https://www.17track.net/en to track your order.
We would like to make sure you are happy and would appreciate all questions be asked prior to purchase. We also test each bike before shipping. However, if the bike fails to make you fall in love and was not used you can ship it back to us for a refund or replacement. Our restocking fee is only 15% or free if the bike arrives damaged. More details, please read our Return Policy.
Please note: we do not sell second hand or used bikes.
If you pay by credit card, it could happen that your payment is somehow denied at the checkout by our system in defense against possible credit card fraud.
Under such circumstance, here are 3 solutions for you:
1. Switch to your other credit/debit card.
2. If you have a Paypal account, try to pay by PayPal.
3. If you do not have a Paypal account, please select PayPal still at the checkout page & click Complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the later option, you don't have to register for PayPal). Then you can complete your order with your credit card.
You can usually go 45 miles with Yamee ebike on a full charge.
No, we do not have any copy of key for each of bike, that`s why we shipped with two keys, please take good care of the keys, if you lose the key , then you need to find a way to get one more key.
Yes, most of our bikes will allow for trailers to be added.
No, we do not currently offer customization of any kind. If you order a bicycle and accessories, they may ship separately.
No, our office is closed due to the Pandemic. Local pickup and drop off is prohibited.